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Information sheet


Customer communication mail

Service description

1. What are customer communication mails ?

Whatever your industry, the size or location of your organisation, you inevitably have written exchanges with your customers. These communications can be sent by you (push) or addressed in response to a client (pull), regardless of the mode of communication (e-mail, post, etc.). They can be in response to a regulatory requirement such as notifying certain changes, questioning a customer, or supporting the promotion of your organisation.


2. Why establish customer communication mail ?

If written exchanges with your clients are part of your daily life, a large part of these letters require the respect of a particular formalism or other legal expertise. Sometimes it is even a question of simply answering the question: “Do you have the right to write to this client?”. Even if in most situations communication with your clients is cordial, you may have to deal with more complicated situations or simple but recurring situations. It is therefore important to display the utmost professionalism in your oral and written communications in order to maintain good relations with your clients and to ensure that customer service is in possession of all that it needs to provide them with the most appropriate response as fast as possible.In this context, the choice of words and legal formulas used are absolutely crucial. Hence the need for a reflection beforehand on the formulation of standardised and alterable letters to be used in all situations and to backup your mails with documented processes.


3. LegalUP Consulting’s Service

LegalUP Consulting offers to write your standard letters (with or without associated processes) to ensure a consistent and compliant written communication while maintaining a “business oriented” and “tech friendly” approach. LegalUP Consulting covers all pre-litigation situations that you may encounter by offering you letters that meet the expectations of your clients and protect your organisation if these letters were presented before a consumer association, a jurisdiction or an authority such as the Competition authorities or the data protection boards.

LegalUP Consulting can accompany you over time to create new documents (letters and processes) corresponding to the evolutions your services or types of claims and thus enrich your legal documentation. Our assistance in the context of a declared dispute is within the framework of our Indispensable Services.

The process step by step

LegalUP Consulting’s service is delivered in three stages, with three calls (telephone or video-conference) allowing a personalised execution adapted to your needs:

First of all, we invite you to book an appointment for an initial call of 15 minutes. Appointments are made via an online calendar which you can access by clicking on the button at the bottom of the page. During this first call, we will present the service offered by the firm, we’ll specify the first documents to send us for the smooth running of the service, and we’ll set a cost estimation that will be confirmed in writing as soon as possible.

We will also take advantage to respond to any eventual questions you may have about the service.

Following the first call, we will send you a quote, a link to make the payment and a letter of commitment that you must return signed by email. Upon receipt of the letter of commitment and confirmation of payment, we will start processing your request. To do this, a second call of 30 minutes will allow us to identify the specific needs of your organisation to deliver a tailor-made service. You may also book an appointment for this second call online, by clicking on the button at the bottom of this page, or via the link we will send you by email following our first call.

3 working days (flexible period defined by the parties in the case of complex requests) after the second call, we will get back to you via email for the execution of the service. You will also receive a link simultaneously which will enable you book an appointment for a third call of 15 minutes during which we will present you the result of our work in a detailed way and will submit you personalised recommendations.


  • Name of the ServiceStandard Price (before tax)Online Loyalty 6 months (before tax)Online Loyalty 12 months (before tax)
  • Customer communication mailOn requestOn request (-10%)On request (-20%)

How to proceed ?

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Service Fact Sheet: Customer communication mail | LegalUP Consulting